Account Security

What to do if you suspect your account has been accessed by someone else

If you suspect your account has been compromised, please login and attempt to change your password immediately.

You can view your login sessions on the Account section of the Settings page. If you are unable to login to your account, use the “Forgot Password” link on the login page. If you still are unable to login and access your account, please contact Support for assistance.

Two-Factor / Two-Step Verification

Two step verification is recommended and encouraged to keep your DaddyFan account secure.

How to set up two step verification

To enable two step verification:

  • Download either the Authy, Google Authenticator or Microsoft Authenticator app to your smartphone from the app store.
  • Log into your DaddyFan account and go to your Security Settings: https://daddyfan.com/settings/security
  • Click the toggle near “Two step verification” on the security page.
  • Follow the instructions to add the QR code or the Key provided to your Authenticator app. This will link the Authenticator app with your DaddyFan account.
  • Enter the 6-digit code from your Authenticator App into DaddyFan. Please note that a new code is generated every 30 seconds and each time you open the app, so be sure to use the most up-to-date code.
  • Once this is completed, you will only be able to login to your DaddyFan account using a code from your Authenticator App. You may click “Remember me for 30 days” if you would like to temporarily skip this step, but be sure to only do this on a secure device.

Which two step verification system should I use?

You may use either the Authy, Google Authenticator or Microsoft Authenticator apps, which can be downloaded to your smartphone from the app store using the links below.

Authy

Google Authenticator

Microsoft Authenticator

When is two step verification required on DaddyFan?

Two step verification is always encouraged on DaddyFan to help keep your account as secure as possible. However, there are some cases when two step verification is required.

  • You will need two step verification to change your banking details as a Creator.

  • If we see suspicious activity on your account, we may automatically apply two step verification to secure your account.

  • If your account is inactive for 3 months, you will need two step verification to make your account active again.

Troubleshooting Two-Step Verification

Common Solutions

- Disconnect from any VPN connections.

- Double check to make sure you are entering the most up-to-date code. The Authenticator app automatically generates a new 6-digit code 1) each time you open the app, and 2) every 30 seconds when the app is in use.

- Try uninstalling and reinstalling your Authenticator app. Be sure to turn off two step verification before uninstalling the app to avoid being locked out of your account, and then re-enable two step verification once the app is reinstalled and working correctly.

“Incorrect Code” error occurs when I enter the code provided by my Authenticator app

Check the date and time on your device. The most common cause for the “Incorrect Code” error is that the time on your Authenticator app is not synced properly.

For Android users using Google Authenticator:

  • Go to the Main Menu on the Google Authenticator app
  • Select Settings, Time correction for codes, Sync now

For iOS (iPhone) users:

  • Go to the iPhone Settings App (your phone settings area)
  • Select General, Date & Time, Enable Set Automatically
  • If it is already enabled, disable it, wait a few seconds and re-enable

I can’t use my phone to download an Authenticator app / Alternative verification options

If you do not have access to a smartphone but you would still like to enable two step verification for additional security, you have two options:

  1. Download Microsoft Authenticator to your PC (Windows users only): https://www.microsoft.com/en-us/p/microsoft-authenticator/9nblgggzmcj6
  2. Using a desktop browser like Google Chrome, go to the Two Step Verification page in the Security Settings of your DaddyFan account: https://daddyfan.com/settings/security
  • Click “show codes”
  • Copy the backup codes displayed on your screen and store them somewhere secure
    • Please note: backup codes can only be used once each

I lost my phone / I have a new phone

Using a desktop browser (i.e. Google Chrome), go to the Security Settings of your DaddyFan account: https://daddyfan.com/settings/security

  • Click on the alternative verification options button to use the code from SMS (you should have a connected and verified phone number associated with your profile).
  • Turn off your two step verification.
  • Download Google Authenticator or Microsoft Authenticator to your new phone.
  • Enable two-factor authentication once again with your new phone.

Someone breached my account and activated two step verification

  • Please email support@daddyfan.com from the email address associated with your compromised DaddyFan account.
  • Request to clear all sessions, two-step verification, and payment card information.
  • Once that is complete, you may use the “Forgot password” functionality to request a reset link for your account.

If you believe that your email may be compromised, we suggest you change your email address and turn on the two-step verification using the instructions above.

  • If you do not have access to your email account associated with your DaddyFan account, and you are a Creator, you will need to verify ownership of your account with two forms of ID.

  • Once verified, DaddyFan Support Staff can change the email address associated with your DaddyFan Account.

  • Related articles

    • What to do if you suspect your account has been accessed by someone else

    • Two-Factor / Two-Step Verification